Yes this is a problem!

Give Transportation Field Services a call: 919-996-6446

This is because this part of the "sidewalk" is on railroad-owned property, which extends for a few dozen feet on both sides of the tracks. The railroad has no reason to fix it and the city can't make them.

Not the case in all cities. I've been in many locations where the pedestrian facilities that intersect with railroad tracks in urban areas are made navigable.